We provide 3 shipping methods, depending on your chosen delivery address/country.

Standard Delivery

Standard delivery is not trackable. Once your package has left our despatch centre, we are no longer accountable for it.

Tracked Delivery

When you chose Tracked Delivery, you will initially be provided with an order confirmation email that will NOT include your tracking details.

Once the courier has collected your package from us, we will add the Tracking Code to your order history and email you the details, which will include the tracking code and a link to follow. This link allows you to track your goods through the delivery company’s tracking portal. We do not have any more information about your package, than seen in that portal.

If your package has not arrived within 60 days, please contact us via LiveChat, or use the Contact Us form, and provide us with the details of your order, including your order number.

Tracked & Insured Delivery

Tracked & Insured Delivery entitles you to 1 reship only. You must wait 60 days for your package to arrive, before claiming your reshipment. Your claim must be placed no later than 60 days after your order date. So wait 60 days, then claim within the following 30 days. Any claims that do reach us between 30 and 60 days after your order date, will be rejected. If you chose Tracked and Insured Delivery, and your delivery does not arrive because it is NOT LEGAL in your country, we will not reship it. Make sure it is legal, before ordering!